Voxcentrix Archives - VOXCENTRIX

The Essential Role of BPO Call Centers in Enhancing Customer Experience (CX) in Tijuana, Mexico

In today's highly competitive business world, delivering exceptional customer service has become a priority for organizations seeking to stand out in their respective industries. One of the most valuable tools to achieve this is collaborating with BPO (Business Process Outsourcing) call centers, which play a crucial role in improving the customer experience (CX). We will explore how BPO call centers in Tijuana, Baja California, Mexico, assist in customer service and why they are a valuable investment for companies. What are BPO Call Centers? BPO (Business Process Outsourcing) Call Centers are facilities or companies that handle incoming and outgoing customer communication on behalf of other businesses. The term "BPO" refers to the practice of outsourcing certain business functions to specialized service providers, allowing the client company to focus on its core competencies and reduce operational costs. Tijuana Strategic Location In Tijuana, we have the best Innovative BPO Call centers, in particular,...

February 15, 2023 By ljimenez Brand Ambassadors business in Tijuana Call centers in Mexico Call Centers in Tijuana Customer Experience Customer Service Outsourcing Humanize your brand Mexico Call Center Outsourcing Tijuana 0

Don’t let customer experience to robots, keep your customer service human

When a brand feels human, consumers are 80% more likely to buy their products or services.74% of surveyed customers said a personalized experience is important, but wait until they experience the truly individualized experience.Consumers are picky —78% demand human interaction after one digital mishap or mistake. New technology and AI are helping companies provide faster and more efficient customer experience. Impressive chatbots like ChatGPT are helping companies improve communications with their clients, in a human-like way. But when problems arrive, people still care about empathy and human interaction. ¨Global events and a multi-year pandemic have only increased our need for connection and being part of something bigger than ourselves. Today's consumers demand a connection that feels human¨ (Retail Customer Experience) In business and customer experience, technology doesn’t solve everything. In the formula for providing an amazing customer experience, it is imperative to accept that technology doesn’t solve everything (not yet)....

February 8, 2023 By ljimenez Customer Experience Customer Service Outsourcing 0

Our mission is to help you create amazing customer experiences

For over 20 years, our mission has been to create amazing customer experiences. Our team of BRAND AMBASSADORS (customer service experts) is dedicated to help you meet key performance metrics and ensuring that your data is 100% secure. We also strive in humanizing brands, which means your clients will always speak with a person who’s ready to listen and help them find solutions to any problems they may be having. We pride ourselves on not just providing AMAZING customer service, but doing it in a way that’s friendly, honest, and respectful. So whether you’re a startup looking to pursue your dreams or a business that’s been around for a while and looking to take it to the next level, we want to earn your trust. At Voxcentrix , we believe that you should be in charge of how your data is used. That’s why we offer a privacy-first approach to our...

February 8, 2023 By ljimenez Customer Experience 0

Customer Experience Centers

Customer experience centers (CXCs) are the heart of your business, and they are becoming an increasingly important factor in the success of any company. Companies that are able to provide a positive customer experience will outperform those that do not by 40 percent. As the role of CXCs continues to grow in importance, it is important for companies to start thinking about how they can optimize their current operations or even outsource some elements of their CXCs altogether. In this article, we’ll explore some key ways that outsourcing your CXCs can help improve your company’s bottom line and increase customer engagement. Outsourcing There are many benefits to outsourcing. For one thing, it can provide cost savings and other benefits. You can also see improvements in customer experience, employee experience and retention, and employee performance. In addition to these advantages of outsourcing, there are several reasons you should consider hiring an...

January 26, 2023 By ljimenez Customer Experience Customer Service Outsourcing Humanize your brand

Yes! Customer Service is Your New Marketing

If you looking for additional tactics for your marketing strategy, your customer service can be your new marketing strategy. Customer retention has a significant impact on a company’s profit. If you keep your customers happy, they will buy again and recommend your business to other people, opening the door for more business opportunities. Yes, this might be a challenging year, but if you set your customer service team up for success, your business will be fine. ¨Every time you provide a “wow” customer service experience, adding emotional transportation to the experience of your customer, it’s marketing.¨ (Forbes) Yes! Customer Service is Your New Marketing Word-of-mouth and referrals are the best marketing strategies.Your Customer Service Team needs to be ready to respond to your customers when unexpected situations happen.Superior customer service is a major factor in the race for becoming the best company. If you want to increase profit this year,...

March 17, 2021 By aldadmin BPO companies in Mexico business in Tijuana Customer Experience Customer Service Outsourcing Mexico Call Center Outsourcing

Becoming a Customer Experience Center.

Today we want to take a moment to celebrate the transformation we have been through during the last year, moving from being just another contact center to become a real customer experience center. The road to success is still long, but we are loving every moment. We will learn the lessons from hard times to build a better future for all of us. Special thanks to our Staff and Brand Ambassadors for their passion and commitment, and to our clients and business partners for their trust. We feel more aligned than ever with our mission to help our clients to create amazing customer experiences. 🧡We believe customer experience matters, and every interaction counts into making this a happier world. Let's Keep Creating Amazing Experiences! 🦸 #customerexperiencematters#voxcentrix#cxstrategy#smes#customerexperiencecenter#cxmanagement#bpo#smbs#customerservice#business#calibaja#experienceexcellence#nearshore#marketing#sales#retailsolutions#smallbusiness

August 24, 2020 By aldadmin Humanize your brand

Humanize your brand and reconnect with your customers

In today’s digital world, business leaders like you are turning to technology to adapt to challenging times, but most forget about the human side of the business. This is why it is so important to humanize your brand along with your customer experience digital journey. “Businesses are created by people to serve people” As your company becomes more digital, you are at risk of losing sight of what made you connect with your customers in the first place: the human connection. Having a human-centric approach in your strategy represents an opportunity to differentiate from the herd. Companies in many sectors will adapt and use new virtual tools and models ... they should consider how virtual and real experiences might coexist and complement one another, ChiefExecutive.net. Here’s how we can help you to humanize your brand. Our dedicated teams of Brand Ambassadors will help you to : Provide amazing customer service...

buenas historias que prueban que el amor existe aún en los tiempos de coronavirus.

March 25, 2020 By aldadmin Uncategorized 0

3 Historias que prueban que el amor existe en los tiempos de coronavirus.

El amor tiene muchas formas. Y aunque las maneras en que lo manifiestamos no son tan ruidosas como lo son las malas noticias, algunas han logrado dar la vuelta al mundo y alegrarle el día a más de uno. En Voxcentrix creemos que cada uno de nosotros podemos ayudar a hacer este mundo mejor con un gesto. Un acto de amor, en cualquiera de su manifestaciones puede hacer una diferencia a nuestro alrededor. Te compartimos 3 buenas historias que prueban que aún en los tiempos del coronavirus, el amor existe. #1 El hombre al que no lo detuvo el virus para llevar su mensaje de amor a su amada. Una pareja separada por el COVID 19 encontró una forma de celebrar su anniversario número 67. A Bob Shellard no lo detuvo ni el virus ni las restricciones de prevención del coronarivus para llevar su mensaje de amor a su esposa...

March 6, 2020 By aldadmin Call Centers in Tijuana 0

El laboratorio de la felicidad (The Voxcentrix Happiness Lab)

When employees are happy, companies and organizations shine and prosper. We are more productive when we feel happy and appreciated. That is why we created our own Happiness Lab, a cultural strategy that is enabling us to transform ourselves into a happier and more productive team of brand ambassadors. Los embajadores de la felicidad aquí en Voxcentrix están enfocados en mejorar nuestra condiciones de trabajo. A continuación ellos te explican -entre retos y risas- en qué consiste lo que nosotros llamamos "The Voxcentrix Happiness Lab". ¿Qué es el Voxcentrix Happiness Lab? Rosario: El Happiness Lab somos todos. Cada que alguien sonriendo o cada que vez alguien sentirse seguro, estable, ese es el Happiness Lab. Somos un equipo de trabajo, un grupo de personas que decidimos que la felicidad es prioridad, la felicidad va por encima de todas las cosas. Tenemos una serie acciones que llevamos a cabo para lograr este objetivo:...

January 23, 2020 By aldadmin Tijuana Uncategorized

5 consejos para triunfar en tu próxima entrevista de trabajo.

Hola, esta ocasión, te presentamos a América Bautista, nuestra especialista de reclutamiento aquí en el call center, quien nos comparte sus 5 consejos para que triunfes en tu próxima entrevista de trabajo. Esperamos te resulten de utilidad! https://youtu.be/noZZqNl40Zk Tip 1. Investiga Haz un poco de investgación sobre la empresa para la cual harás tu entrevista. Averigua qué hacen, a qué se dedican, quienes son, cual es su historia, sus valores, por qué hacen lo que hacen.... Esto te ayudará a confirmar si es afin a lo que buscas y si tu haces buen "fit" con ellos. Tip 2.- Cuida tu imagen. No es necesario vestir demasiado formal, todo depende de la vacante de trabajo en la que estás interesada o el puesto que buscas obtener. No se trata de lucir demasiado elegante o glamuroso, simplemente ir vestido de acuerdo a la posición que estás solicitando. Tip 3.- Sé tú mismo....