Voxcentrix Archives - Page 4 of 4

April 2, 2018 By aldadmin Call Centers in Tijuana 3

3 reasons why you should consider working at a Call Center in Tijuana

If you have been looking for a job in Tijuana during the past year or so, chances are you have stumbled upon quite a few job postings or ads for call center work. Tijuana is in the middle of a booming call center industry and lately, there has been an increase in the demand for call center jobs and positions. Reason #1 - Fun Environment Compared with other types of jobs, working at a call center in Tijuana could be one of the most dynamic and fun experiences of your career. You will work with lots of interesting people, work in a professional office environment, meet new friends and learn many new skills. The call center industry recognizes that their employees are the “Back-Bone” of the industry and are always looking for new ways to incentivize their employees. Some of these incentives include Employee Of The Month recognitions, Birthday...

call centers in Mexico statistics VOXCENTRIX

February 20, 2018 By aldadmin Call centers in Mexico 1

Front-page data about Call Centers in Mexico

The Contact Center Industry in Mexico is strong and optimistic. Despite increasing global competition, growth for most Call Centers in Mexico is expected to continue. International studies repeatedly rank Mexico in the top 5 worldwide and top 3 in Latin America as an expanding and competitive market. Good times for call centers in Mexico. According to a recent study published by the National Institute of Teleservices (IMT), year 2017 was reported to be another successful year for Call Centers in Mexico. With a global growth in the industry of 9.4% and expectations for 2018 are very optimistic. (At least 80% of the companies surveyed expect to keep growing for 2018.) Telephone-based services are still “King” in the contact center industry but other services being provided by Mexican companies include: Email Services, SMS, IVR, Chat/ Mobile Apps, Video Call, Web Collaboration, and more. Financial and IT services are the still...

November 14, 2017 By aldadmin Call centers in Mexico 1

Call centers in Mexico: The proximity and the language as a competitive advantage

Call centers in Mexico: The proximity and the language as a competitive advantage Call Centers in Mexico have become one of the top options for US companies looking to outsource services in Latin America. Its close proximity to the US and cultural similarities are two of the strongest competitive advantages in Mexico’s call center industry. The Call Center industry in Mexico is vibrant and is in the top 10 choices for call centers in the world and ranks as number 3 in Latin America. Other Latin American countries where the industry is growing are Brazil, Chile, Colombia and Argentina, however all are located thousands of miles away from the US mainland. Countries like India, China, Malaysia and the Philippines are top call center industry hot spots but are also located far away. The greater the distance from the US the greater the dilution of cultural similarities and language skills. The...

October 5, 2017 By aldadmin Brand Ambassadors 2

Becoming BRAND AMBASSADORS

Becoming BRAND AMBASSADORS Voxcentrix, the Call Center of passionate brand ambassadors At Voxcentrix call center in Mexico, we have two concepts that run through the veins of the entire organization, those two ideas represent the way we approach things, they are like our mantra. Those two concepts are “Passion” and “Brand Ambassadors”. The first addresses how we approach things in every field of the everyday battle, and the second, imprints the way we coach our agents to approach their important role in the organization. Wikipedia defines a BRAND AMBASSADOR as: “a person who is hired by an organization or company to represent a brand in a positive light and by doing so help to increase brand awareness and sales. The brand ambassador is meant to embody the corporate identity in appearance, demeanor, values and ethics. At Voxcentrix, we understand the importance of what our agents do, as they represent not only a company...

call center in Mexico VOXCENTRIX ISO 27001

September 22, 2017 By aldadmin Uncategorized 0

Achieving the ISO/IEC 27001 certification as a team!

Teamwork and Achieving ISO/IEC 27001 Certificatification! NBA Superstar Michael Jordan once said: “Talent wins games, but teamwork and intelligence win championships”. That’s the winning formula used by the VOXCENTRIX Contact Center team to achieve their ISO/IEEC 27001 certification. We knew going in that it would not be easy but we also knew that “where there is a will, there’s a way”. It took countless hours and many long days that involved meetings, conference calls, planning, consulting and hard work. But most importantly, it was a great attitude and the contribution of everybody in the team to make it possible. The journey “For us to complete this goal we needed the support of the entire company. Everyone was onboard and committed to working as a team to accomplish this amazing milestone for our organization” said Joe Andere, Executive Vice President of the company. “We wanted to show all of...