3 proven tactics to increase sales when using Call Center Services in Mexico

3 proven tactics to increase sales when outsourcing Call Center Services in Mexico

If you are a company that is looking to outsource or currently has a sales campaign using outsourced call center services in Mexico, we suggest applying these three tactics that will help increase your sales goals. These tactics are currently being used successfully by our sales agents at Voxcentrix and can help increase your sales as well.   

1. Encourage an environment of “Learning & Sharing”

Have your agents share what works and what doesn’t work for them with the rest of the team and discuss these tactics as a group. The idea is for the agents to collectively share winning tactics and that they learn from each other. Here at Voxcentrix, we like to apply a model called “Do-Review-Learn-Apply”.  This model consists of monitoring sessions where we listen in on actual calls allowing our sales agents to learn from each other and improve their skills. We consider this business intelligence, which besides, learning keeps us motivated, optimistic and always growing.

2. Team Motivation

Find different ways to keep your team motivated and create an environment full of optimism, which will help increase your campaigns productivity. Sales agents are naturally self-motivated, particularly when commissions are paid but adding a spice of healthy competition can boost their enthusiasm.

You can use different methods like dividing your team in two and create competing teams that can win movie tickets, meals or even paid days off. Some of our clients supplement what we do with their own incentives. This works very well for us here at Voxcentrix and every month we give away many prizes. This creates a fun and enthusiastic environment that is always a smile maker.

3. Build a team of experts.

A great salesperson should become an expert in the product or service they sell.  Knowledge is power, and your sales team should keep learning about your products or your services. Keep your agents informed and up to date at all times. It takes time and passion to truly understand a products essence and its technical aspects.

At VOXCENTRIX we like to keep constant communication with the companies we partner.  We regularly train our teams and agents by providing constant information and feedback until they become experts.   

As true partners, we can help you go through this process making your experience more enjoyable and effective.

If you want to talk about it, give us a call or leave your contact information and we will get back to you.